CRM & Business

Freshdesk Keyboard Shortcuts

5 shortcuts to handle customer support faster — the complete Freshdesk keyboard shortcut reference

Freshdesk keyboard shortcuts

From Freshworks, Freshdesk is purpose-built to handle customer support. It is one of the leading applications in the CRM & business category.

Keyboard shortcuts are essential for working efficiently in Freshdesk. Memorizing even a handful of key combinations can cut hours from a weekly workflow.

Available on macOS, Windows, and Linux, Freshdesk serves a broad audience of professionals who benefit from learning platform-specific shortcut keys.

macOS Windows Linux
5 shortcuts 2 categories
Visit Freshdesk Official Website
Show shortcuts for:

Ticket List View 3 shortcuts

Go to the next page
Opt +Right Alt +Right Alt +Right
Go to the previous page
Opt +Left Alt +Left Alt +Left
Close ticket without sending email notification
Opt +~ N/A N/A

Ticket Details 2 shortcuts

Send the content in the text editor
Cmd +Enter Ctrl +Enter Ctrl +Enter
Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')
Opt +Cmd +Enter Ctrl +Alt +Enter Ctrl +Alt +Enter
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