Zendesk Keyboard Shortcuts

21 keyboard shortcuts to help you support customers at scale faster in Zendesk

Zendesk is a CRM & business tool from Zendesk Inc. that enables users to support customers at scale. It is trusted by creative and technical professionals worldwide.

Learning keyboard shortcuts in Zendesk can dramatically speed up repetitive tasks and free you to focus on the creative work that matters.

Available on macOS, Windows, and Linux, Zendesk serves a broad audience of professionals who benefit from learning platform-specific shortcut keys.

macOS Windows Linux

21 shortcuts 2 categories

Visit Zendesk Official Website

Show shortcuts for:

Chat 19 shortcuts

Open chat window for corresponding number

Ctrl +1 Ctrl +1 Ctrl +1

Open chat window for corresponding number

Ctrl +2 Ctrl +2 Ctrl +2

Open chat window for corresponding number

Ctrl +3 Ctrl +3 Ctrl +3

Open chat window for corresponding number

Ctrl +4 Ctrl +4 Ctrl +4

Open chat window for corresponding number

Ctrl +5 Ctrl +5 Ctrl +5

Open chat window for corresponding number

Ctrl +6 Ctrl +6 Ctrl +6

Open chat window for corresponding number

Ctrl +7 Ctrl +7 Ctrl +7

Open chat window for corresponding number

Ctrl +8 Ctrl +8 Ctrl +8

Open chat window for corresponding number

Ctrl +9 Ctrl +9 Ctrl +9

Minimize the chat window

Ctrl +, Ctrl +, Ctrl +,

Minimize the chat window

Ctrl +Esc Ctrl +Esc Ctrl +Esc

Close the chat window. If you're serving the chat, this will end the chat. If you're listening to the chat, it will just close the window

Ctrl +. Ctrl +. Ctrl +.

Serve a chat request

Ctrl +~ Ctrl +~ Ctrl +~

Select tags input field

Ctrl +Opt +; Ctrl +Alt +; Ctrl +Alt +;

Select message input field

Ctrl +Opt +' Ctrl +Alt +' Ctrl +Alt +'

Toggle between current and past chats

Ctrl +Opt +\ Ctrl +Alt +\ Ctrl +Alt +\

Open actions menu

Ctrl +Opt +/ Ctrl +Alt +/ Ctrl +Alt +/

Go to previous chat window

Ctrl +Opt +[ Ctrl +Alt +[ Ctrl +Alt +[

Go to next chat window

Ctrl +Opt +] Ctrl +Alt +] Ctrl +Alt +]

Navigation 2 shortcuts

Go to the tickets view

G +T G +T G +T

Start a new ticket

G +N G +N G +N

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